Domestic 

Shipment processing time

All orders are processed within 1-2 business days.

Shipping rates and delivery estimates

International Shipping

We ship worldwide. International orders are shipped via DHL Express, UPS, or USPS depending on destination and service selected at checkout.

Delivery times are estimates and may vary due to customs processing, carrier delays, or local postal conditions.

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to P.O boxes

Shipment confirmation and order tracking

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

PRE-LAUNCH ORDERS

PRE-SALE orders will expect a 2-3 week shipment. We truly appreciate your support to purchase during our pre-sale, your orders will be shipped with confirmation as soon as possible.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, and customs fees assessed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. YUUMA has no control over these fees and cannot predict their amount. Please contact your local customs office for more information before placing your order.YUUMA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website (DHL, UPS, or USPS). Please allow up to 24 hours for tracking information to update after you receive your confirmation.

Damages

YUUMA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Returns & Return Shipping

We want you to love your YUUMA purchase. If you need to return an item, please review our Return Policy for eligibility and instructions. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as YUUMA is not responsible for lost return packages.

For more information read more here at our Return Portal